General terms and conditions of business

Important notice
This English version of the Terms and Conditions is provided for convenience and information purposes only.
The legally binding version is the German-language version of the Terms and Conditions.
In case of discrepancies, the German version shall prevail.

 

1. General Provisions

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(1) These General Terms and Conditions (GTC) apply to all product presentations and services relating to the online platform www.weingut-orb.de.

Any reference by the customer to the inclusion of their own business or purchasing conditions is hereby expressly rejected.

(2) Individual contractual agreements shall take precedence over these General Terms and Conditions.

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2. Conclusion of Contract

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(1) The product presentations and services on our website www.weingut-orb.de/shop

do not constitute binding offers to conclude a purchase contract. A binding offer is only made when the customer places an online order via the contact form or submits an order by telephone or in text form. The order confirmation sent by us merely confirms receipt of the order and does not constitute acceptance of the offer.
The purchase contract is concluded only upon receipt of the order confirmation. The customer is no longer bound by their offer if we do not transmit the declaration of acceptance within five (5) calendar days from receipt of the order.

(2) If an acceptance declaration is dispatched in such a way that it would have reached the customer in time under normal circumstances and the customer should have recognized this, the customer must notify us immediately upon receipt if the declaration was delayed. If the customer delays such notification, the acceptance shall be deemed not delayed. Otherwise, a delayed acceptance shall be deemed a new offer, which the customer may accept by express declaration or by accepting the goods.

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3. Choice of Law

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The contractual relationship between the parties shall be governed by the laws of the Federal Republic of Germany. Mandatory consumer protection provisions of the country in which the customer has their habitual residence shall remain unaffected. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

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4. Prices, Payment, Delivery, Shipping Costs

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(1) Prices include the applicable statutory VAT at the time of order and, in the case of sparkling wine, the applicable sparkling wine tax.

(2) The following payment methods are available:
I. Advance payment by bank transfer, credit card, or PayPal
II. By prior arrangement, goods may also be collected from our warehouse against cash payment (Weingut J.G. Orb, Am Markt 9–13, 67593 Westhofen).

(3) All items are delivered within Germany (excluding islands).

(4) Delivery is carried out via UPS, postal services, or the winery’s own logistics provider.

(5) Shipping costs are displayed under the “Shipping Costs” section in the navigation and on the respective product pages.
(6) Vouchers are provided by email.

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5. Information Required for Distance Selling Contracts

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(1) Product descriptions are available on www.weingut-orb.de/shop

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(2) Information on your statutory right of withdrawal, exceptions, early expiry, the withdrawal form, and consequences of withdrawal (e.g. return shipping, costs, compensation) can be found under “Right of Withdrawal”.

(3) Delivery takes place no later than five (5) working days (Monday–Friday, excluding public holidays) after payment instruction (advance payment) or contract conclusion.

(4) We do not provide customer service in the form of guarantees or after-sales service.

(5) We are not subject to any out-of-court dispute resolution procedure.

(6) Further information about our company and services is available on our website.

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6. Consumer Dispute Resolution

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In the event of disputes, we aim to reach an amicable solution. However, we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

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7. Electronic Commerce Information

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(1) Technical steps for contract conclusion
See Section 2 of these GTC.

(2) Storage and printing of contract text
Customers may save or print the contract text using their browser. We store contract texts and provide them upon request by email or post.

(3) Correction of input
Customers may correct entries during the ordering process using their browser’s back button or cancel the process at any time by closing the browser. A final review is available before submission.

(4) Contract language
German is the only available language for contract conclusion.

(5) Code of conduct
We are not subject to any specific code of conduct.

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8. Warranty

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Statutory warranty rights apply.

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9. Retention of Title

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(1) Ownership of delivered goods remains with us until full payment has been received. In case of breach of contract, particularly default of payment, we are entitled to reclaim the goods.
(2) The buyer must immediately notify us of any seizure or third-party access to the goods.

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10. Transport Damage

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(1) Please report obvious transport damage immediately to the carrier and contact us promptly.
(2) Failure to do so does not affect statutory warranty rights but helps us assert claims against the carrier or insurer.

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11. Data Protection

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Our Privacy Policy is available separately.

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12. Copyright Notice

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All photos and texts on our website are protected by copyright. Unauthorized copying or publication will be prosecuted under § 97 German Copyright Act (UrhG).

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13. Protection of Minors

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The sale of alcoholic beverages to minors is prohibited. By placing an order, you confirm that you have reached the legal drinking age. Delivery is only made to adults. False age declarations render the contract void and may result in legal action.

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14. Redemption of Promotional Discount Codes

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(1) Promotional vouchers are redeemable only online and within the specified period.
(2) They are redeemable only by consumers.
(3) Certain products may be excluded.
(4) Only one voucher per order.
(5) No cash redemption or interest.
(6) No refund upon return of goods.

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15. Redemption of Gift Vouchers

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(1) Gift vouchers may be redeemed only in the online shop.
(2) Valid until the end of the third year after purchase.
(3) Only one voucher per order.
(4) No cash redemption.
(5) Transferable under certain conditions.

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16. Redemption of Loyalty Points (“Stars”)

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(1) Validity and earning of stars
Stars are valid indefinitely and earned through purchases, account registration, and event bookings.

(2) Use of stars
Stars may be redeemed only for online shop purchases and are non-transferable.

(3) Restrictions
No stars for discounted items. Returns result in point reversal.

(4) Changes
We reserve the right to amend the program.

(5) Liability
No liability for technical issues affecting the program.

Westhofen, 1 October 2025