General terms and conditions of business
(General Terms and Conditions) of J.G. Orb GbR
(Partners: Jan G. Orb, Jens G. Orb, Julius G. Orb) www.weingut-orb.de
Important Notice
This English version of the General Terms and Conditions is provided for convenience and information purposes only.
The German-language version of the General Terms and Conditions is the sole legally binding version. In the event of any discrepancies or differences in interpretation, the German-language version shall prevail.
1. General Provisions
(1) These General Terms and Conditions (GTC) apply to all product presentations and services relating to the website www.weingut-orb.de. Any attempt by the customer to incorporate their own general terms and conditions of business or purchase is hereby expressly rejected.
(2) Individual contractual agreements shall take precedence over these General Terms and Conditions.
2. Conclusion of Contract
(1) The presentation of goods in our online shop at www.weingut-orb.de does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
(2) Customers may initially place the desired goods in their shopping cart without obligation. Before submitting an order, customers may review and correct the selected goods and the information entered. By clicking the final order button, the customer submits a binding offer to conclude a purchase contract for the goods contained in the shopping cart.
(3) When an electronic payment method is selected, particularly PayPal or a card payment processed through SumUp, we accept the contractual offer upon successful completion of the payment process. The purchase contract is concluded at that point.
(4) In the case of payment by bank transfer or cash payment upon collection, the purchase contract is concluded when our automated order confirmation is received by the customer via email. This confirmation also constitutes acceptance of the customer's contractual offer.
3. Choice of Law
The contractual relationship between the parties shall be governed by the laws of the Federal Republic of Germany. This choice of law shall not affect the mandatory consumer protection provisions of the country in which the customer has their habitual residence. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
4. Prices, Payment, Delivery, Shipping Costs
(1) All stated prices include the applicable statutory value-added tax (VAT) and, in the case of sparkling wine, the applicable statutory sparkling wine tax.
(2) We offer the following payment methods:
I. Advance payment by bank transfer, credit card or PayPal.
II. By prior arrangement, cash payment is possible upon collection (Weingut J.G. Orb, Am Markt 9–13, 67593 Westhofen).
(3) Delivery is available within Germany, excluding German islands.
(4) Shipping is carried out by parcel delivery services or freight forwarders.
(5) Applicable shipping costs are displayed under the “Shipping Costs” menu item, on the respective product pages and before completion of the order.
(6) Vouchers are provided by email.
5. Information Required for Distance Selling Contracts
(1) The essential characteristics of the goods are set out in the respective product descriptions at www.weingut-orb.de.
(2) Information regarding the statutory right of withdrawal for consumers, its exceptions and consequences, as well as the model withdrawal form, can be found under the “Right of Withdrawal” menu item.
(3) Withdrawal may also be declared using the electronic withdrawal function, which is accessible at any time on our website. Receipt of the withdrawal declaration will be confirmed without undue delay by email, specifying its content as well as the date and time of receipt. Other legally permitted methods of exercising the right of withdrawal remain unaffected.
(4) Delivery takes place within five (5) working days (Monday to Friday, excluding public holidays), unless a different delivery period is specified. In the case of payment by bank transfer, the delivery period begins upon receipt of payment; for other payment methods, it begins upon conclusion of the contract. In the case of collection, we will inform the customer when the goods are ready.
(5) We do not provide any separate customer service or voluntary guarantees. Statutory warranty rights remain unaffected.
(6) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
(7) Further information about our company, our products and services, and the ordering process is available on our website.
6. Consumer Dispute Resolution
In the event of any disputes, we will endeavour to reach an amicable solution with you. However, we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
7. Electronic Commerce Information
(1) Technical Steps for Concluding a Contract
The individual steps involved in concluding a contract are described in Section 2 of these GTC.
(2) Storage of Contract Text
We store the order details and provide the customer with a contract confirmation containing the contractual information by email. The contractual terms, including these GTC, may be viewed and saved before the order is submitted. The stored contract text will be made available to the customer upon request.
(3) Correction of Input
Customers may review and correct their entries during the ordering process. Before submitting a binding order, customers can modify their details and the contents of their shopping cart in the order overview. The ordering process may be terminated at any time before submission by cancelling the order.
(4) Contract Language
German is the only language available for concluding the contract.
(5) Code of Conduct
We have not submitted to any specific code of conduct.
8. Warranty
The statutory warranty rights for defects in goods apply.
9. Retention of Title
(1) The delivered goods shall remain our property until full payment has been received.
(2) In the event of default in payment, we are entitled to withdraw from the purchase contract and demand the return of the goods in accordance with the applicable statutory provisions.
(3) The buyer must inform us immediately of any seizure or other third-party access to goods subject to retention of title.
10. Transport Damage
(1) If goods are delivered with obvious transport damage, please report such damage immediately to the delivery service and contact us as soon as possible.
(2) Failure to report the damage or contact us shall have no effect whatsoever on your statutory warranty rights. However, reporting such damage helps us to assert our own claims against the carrier or transport insurer.
11. Data Protection
Our Privacy Policy, which provides information on compliance with applicable data protection requirements, is available separately.
12. Copyright Notice
Texts, images and other content published on our website are protected by copyright insofar as the applicable statutory requirements are met. Any use beyond the limitations and exceptions permitted under copyright law requires the consent of the respective rights holder.
13. Protection of Minors
(1) Our alcoholic beverages are offered exclusively to persons who are at least 18 years of age.
(2) By placing an order, the customer confirms that they are at least 18 years old. We reserve the right to request suitable proof of age if there are doubts regarding the customer's age and to suspend fulfilment of the order until the matter has been clarified.
(3) The supply of alcoholic beverages to persons below the statutory minimum age limits is prohibited. The applicable statutory provisions concerning the protection of minors remain unaffected.
14. Redemption of Promotional Discount Codes
(1) Vouchers issued free of charge by the seller as part of promotional campaigns and which cannot be purchased by customers (hereinafter referred to as “Promotional Vouchers”) may only be redeemed in the seller's online shop and within the respective specified validity period.
(2) Promotional Vouchers may only be redeemed by consumers.
(3) Individual products may be excluded from promotional voucher campaigns if this is specified in the respective promotional terms and conditions.
(4) Promotional Vouchers may only be redeemed before completion of the ordering process. Retrospective application is excluded.
(5) Only one Promotional Voucher may be redeemed per order.
(6) For Promotional Vouchers with a fixed monetary value, the value of the goods must be at least equal to the voucher value. Any remaining balance will not be refunded.
(7) If the voucher value is insufficient to cover the total order value, the difference may be paid using one of the available payment methods.
(8) Promotional Vouchers cannot be redeemed for cash and do not accrue interest.
(9) In the event of withdrawal from the contract, any discount granted through a Promotional Voucher will be taken into account accordingly when calculating the refund amount. The voucher value will not be paid out in cash. Statutory rights of withdrawal remain unaffected.
(10) Promotional Vouchers are transferable unless otherwise stipulated in the respective promotional terms and conditions. The seller may discharge its obligations by providing the relevant benefit to the respective authorised holder.
15. Redemption of Gift Vouchers
(1) Vouchers that can be purchased through the seller's online shop (hereinafter referred to as “Gift Vouchers”) may only be redeemed in the seller's online shop, unless otherwise stated on the voucher.
(2) Gift Vouchers and any remaining balances are redeemable until the end of the third year following the year in which the voucher was purchased. Remaining balances will be credited to the customer until the expiry date.
(3) Gift Vouchers may only be redeemed before completion of the ordering process. Retrospective application is not possible.
(4) Only one Gift Voucher may be redeemed per order.
(5) Gift Vouchers may only be used to purchase goods and may not be used to purchase additional Gift Vouchers.
(6) If the value of the Gift Voucher is insufficient to cover the total order amount, the difference may be paid using one of the other payment methods offered by the seller.
(7) Gift Voucher balances cannot be redeemed for cash and do not accrue interest.
(8) Gift Vouchers are transferable. The seller may discharge its obligations by accepting redemption from the respective holder who redeems the Gift Voucher in the seller's online shop. This does not apply if the seller knows, or is grossly negligent in not knowing, that the respective holder is not entitled to redeem the voucher, lacks legal capacity or lacks the necessary authority to act on behalf of another person.
16. Redemption of Loyalty Points (“Stars”)
(1) Weingut J.G. Orb GbR offers registered customers a voluntary loyalty programme (“Loyalty Points”, “Stars”) through its online shop. Customers may earn and redeem Stars in accordance with the programme terms and conditions applicable at the time of the respective promotion or activity.
(2) Loyalty Points are not legal tender and cannot be redeemed for cash. They entitle customers to a reduction in the purchase price of future orders placed in the online shop, based on the redemption value applicable at the time the points were earned.
(3) Accumulated Loyalty Points may only be used in the online shop of Weingut J.G. Orb GbR to reduce the purchase price in full or in part. Loyalty Points are non-transferable. The redemption conditions applicable at the time the points were earned shall remain binding for those points.
(4) Loyalty Points are not subject to any contractually specified expiry period. The subsequent introduction of expiry periods, or the shortening of such periods, for Loyalty Points already earned is excluded. Statutory limitation periods remain unaffected.
(5) If an order is cancelled, validly withdrawn from or reversed, the Loyalty Points credited for that order may be deducted again in proportion to the extent of the reversal. Loyalty Points that were redeemed for an order subsequently reversed will be credited back to the customer's account to the corresponding extent, insofar as the reversal relates to the redemption of those points.
(6) Weingut J.G. Orb GbR may amend the conditions for earning Loyalty Points in the future or discontinue the award of new Loyalty Points prospectively. Any changes will be announced on the website before they take effect and will apply exclusively to promotions and orders placed after the effective date. Loyalty Points already earned shall remain unaffected by such changes with regard to their quantity, redemption value, validity and redemption conditions. Discontinuation of the award of new Loyalty Points shall not affect the right to redeem Loyalty Points already earned.
Westhofen, October 2026